Last Updated: 08 April 2026
Effective Date: 08 April 2026
Company Name: Instazipp
Contact Email: [email protected]
1. OVERVIEW
This Cancellation Policy explains the terms under which users can cancel orders placed on Instazipp.
Due to the nature of instant and scheduled deliveries, cancellation options may be limited once an order is processed.
2. WHEN CAN YOU CANCEL
You can cancel an order:
- Before the order is accepted or processed
- Before the order is packed or dispatched
Once the order moves to the next stage, cancellation may not be possible.
3. WHEN CANCELLATION IS NOT ALLOWED
Cancellation is not allowed if:
- The order has been packed or dispatched
- The order is out for delivery
- The order contains perishable food items already prepared
- The order includes pharmacy items that have been processed
4. CATEGORY-WISE CANCELLATION RULES
???? Grocery & General Products
- Can be cancelled before dispatch
- Not cancellable after shipping
???? Food & Perishable Products
- Can be cancelled only before preparation/processing
- Cannot be cancelled once prepared or out for delivery
???? Pharmaceutical Products
- Can be cancelled before verification/dispatch
- Cannot be cancelled after prescription verification and processing
5. CANCELLATION BY INSTAZIPP
Instazipp reserves the right to cancel an order due to:
- Product unavailability
- Incorrect pricing
- Failed prescription verification
- Delivery location not serviceable
- Suspected fraudulent activity
6. REFUND ON CANCELLATION
- If cancelled before dispatch → Full refund
- If cancelled after dispatch → No refund (in most cases)
- Refunds will be processed to:
- Original payment method
- Or Instazipp wallet
7. FAILED DELIVERY
If delivery fails due to:
- Customer unavailability
- Incorrect address
Then:
- Order may be cancelled
- Refund may be partially or fully denied
8. CANCELLATION BY DELIVERY PARTNER
Orders may be cancelled due to:
- Safety concerns
- Inability to reach the customer
- External factors (weather, restrictions)
9. REFUND TIMELINE
- Refunds (if applicable) will be processed within 3–7 business days
- Bank processing time may vary
10. MISUSE OF CANCELLATION
Instazipp reserves the right to:
- Restrict or block accounts
- Deny cancellation/refund requests
If repeated or suspicious cancellations are detected.
11. HOW TO CANCEL
To cancel an order:
- Use the cancellation option in the app/website (if available), OR
- Contact support at [email protected] with your Order ID
12. GOVERNING LAW
This policy is governed by the laws of India