Last Updated: 08 April 2026
Effective Date: 08 April 2026
Company Name: Instazipp
Contact Email: [email protected]
1. OVERVIEW
This Shipping & Delivery Policy outlines how orders placed on Instazipp are processed and delivered.
Instazipp operates on a quick-commerce model, aiming to deliver orders within 30 minutes from the time of confirmation.
2. DELIVERY TIME
- Estimated delivery time: Within 30 minutes
- Delivery time begins after:
- Order confirmation
- Successful payment
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3. DELIVERY AREAS
- Delivery is available only in selected serviceable locations.
- Users will be able to place orders only if their location falls within our delivery network.
4. DELIVERY CHARGES
- Delivery charges may apply depending on:
- Order value
- Distance
- Time of order (peak hours, late night, etc.)
- Any applicable charges will be shown at checkout.
5. ORDER PROCESSING
- Orders are processed immediately after confirmation.
- Once processing begins, cancellation may not be possible (refer to Cancellation Policy).
6. DELIVERY PARTNERS
- Deliveries may be fulfilled by:
- Instazipp personnel
- Third-party delivery partners
7. DELIVERY ATTEMPTS
- Customers must be available to receive the order.
- If the customer is unavailable:
- The delivery partner may attempt contact
- If unsuccessful, the order may be cancelled
Refunds in such cases may not be applicable.
8. DELAYS IN DELIVERY
While we aim for 30-minute delivery, delays may occur due to:
- Traffic conditions
- Weather conditions
- High order volumes
- Unforeseen operational issues
Instazipp is not liable for delays caused by such factors.
9. FAILED DELIVERY
Delivery may fail due to:
- Incorrect address
- Customer not reachable
- Unsafe or restricted delivery location
In such cases:
- Order may be cancelled
- Refund may be partially or fully denied
10. ORDER TRACKING
- Users may be able to track their orders in real-time through the platform (if feature available).
11. CONTACTLESS DELIVERY
- Contactless delivery may be available upon request.
- Orders may be left at the doorstep or designated location as per user instructions.
12. DELIVERY OF SPECIAL ITEMS
Food & Perishable Items
- Delivered in sealed packaging
- Must be consumed or stored immediately after delivery
Pharmaceutical Products
- Delivered only after required prescription verification (if applicable)
- Must be checked upon delivery
13. CUSTOMER RESPONSIBILITY
Customers are responsible for:
- Providing accurate address and contact details
- Being available at the time of delivery
- Checking items at the time of delivery
14. GOVERNING LAW
This policy is governed by the laws of India.